We are not the manufacturer Wayne Dalton Corp. We are just an online retail company. We do not offer warranty service, or technical help for their products. To contact the manufacturer regarding your issue, please use the contact details below:
Wayne Dalton Residential Door Division
Wayne Dalton Corp.
Facebook - https://www.facebook.com/WayneDaltonDoors
Wayne Dalton Opener Division
No longer in operation - No Support Available